Who Owns Your Website?

Website helpI’ve been hearing the phrase who owns your website on non webmaster sites for some time now.  It always sounded silly to me as a web designer.  I host sites and I design sites. I’m paid for both of those things.  I figure that everything belongs to my clients once I have finished and been paid for my work.

However, there are few things to consider.  Some companies offer templates that can be customized.  These templates may belong to the webmaster, not to you as the business owner.  Some of these same companies may offer a certain amount of free content that can be customized.  This content too may belong to the webmaster.  If it is very customized at some point, it may no longer belong to the webmaster but to the writer (which in many cases is the business owner).  This would be an issue for copyright if it went to court.

If something happens to the webmaster, what happens to the site.  This is a good question for any web host or design company.  While I believe my clients owned their sites, I was always a one person show.  Certainly I had a plan for it I needed to go out of business.  I could move sites into the names of the businesses and they could then use any new webmaster or maintain the site themselves with full access.  What happened if something serious happened to me?  What if I fell off a cliff and went into a coma? What happened if I died?  My husband knew about the workings of the business and has enough web savvy to get the company I was using as a reseller host to port the sites to their own hosting accounts with the help of the clients.  Certainly, I would hope that clients would be a little patient given that it might not go as smoothly as I’d like but at that point,  probably wouldn’t be around to care.

Given how many people do this work on their own, what are their plans?  It’s a tough question to ask.  Perhaps asking what sort of assistance they have if they can’t work would be a way to start.   This way you know that your site is safe no matter what happens to the other person.  Yes, it would be hassle to have to find someone else but at least you have a working website and don’t have to start from square one.

Ownership may not be the best way for phrasing these issues, but it’s a good way to think about it.  Who are you entrusting the care of your website to? Will they love it and understand it’s importance to your business? Do they have contingencies in place if they can’t work?

Valuing Your Work

I’ve been working on pricing some items.  I know I undervalue what I do.  It seems like that’s a common theme for those in the helping professions.

Consider that if you are self-employed, you need to be making a certain amount to survive with your overhead.  Certainly insurance companies have been slow to keep up with cost of living but that doesn’t mean that acupuncture rates don’t need to go up.  It doesn’t mean you can’t ask for what you are worth.  Ultimately each practitioner can figure out what they can agree on as far as the amount they need to make per patient.  Someone seeing several patients per hour can leverage their time such they can charge a lower rate per patient than the practitioner who sees only one person per hour.

The fact that the second practitioner sees fewer patients may be a selling point as to why they charge higher rates.

If you, as a practitioner, honestly feel you are worth the money people will come in and pay you no matter what you ask.  It helps to be clear about exactly how much you think you deserve. If you don’t think you can charge enough to live on, it might help to consider why you don’t value your time.  Sometimes that discomfort is about issues around personal value that may not even be realized.

A Picture is Worth Money (to the artist)

copyright on art photos onlineArtwork makes your website look great.  I do acupuncture. I also do art.   I think of myself first as a writer and as a photographer or photo artist.   I make money off the images I create.  I have them online in order to sell them.   If someone were to steal the images and use them on their website, I would lose money.  However, many people think it’s okay to do so.  They would never consider themselves thieves.   They just don’t understand fair use and copyright.

In one online conversation,  someone recommend that practitioners building a website just go to Flickr and download images for use.  Many artists use Flickr to display their images and promote themselves.  They have their images copyrighted.  It is not okay to go to Flickr and download someone else’s images and use them on your website without permission.  Love the image? Contact the artist.  Some newer artists may allow you to use the image with just a link to their website or have their name in the corner and a website link back.

Artists can watermark their images with a copyright.  The problem is that you can’t always see the details of the image when the watermark is there.  For that reason many artists don’t want to do that.   I use a service that I can have people automatically download after they have paid for an image.  I can’t watermark that image or people wouldn’t be able to download it.  This is true for a lot of artists.

Images are not that expensive to purchase.  Fotolia.com, Istockphoto.com, Dreamstime.com are all places where royalty free images can be purchased for use on a website.  Each image has a license attached.  If it says you can use it for commercial use, you can buy that and use it on your website.  If you won’t want other people using the same image, you can pay more for exclusive use.  The downside of sites like these is that the artist gets very little.   If you purchase a $10.00 item, the artist might get twenty cents.  That means they have to sell a lot of photos to make a living.  However, it is a legal use of the image and is better than searching online and stealing from someone else.

I am working on creating stock photography for acupuncturists and will sell it off this site.  I hope to keep prices low, like the stock sites but I will be able to make more money with the images.  They will be allowed on your brochures and on your website.  They will not be available for use on marketing items.  I create marketing items. I am very protective of what I do because that’s what puts food on my table.   This is true of every other artist out there.

What can an artist do if they find you’ve stolen their art? Or will they find you’ve stolen their art? Many artists do image searches online to find if their image is being used elsewhere. If they find you have done that and do not have permission, first they will send you a letter.  If that doesn’t work, they can contact your website host and complain. Many hosts will remove a site with copyright infringement.  This is particularly true of sites that are business sites rather than small personal blogs.  It is a time-consuming process to work out the details of what you need to remove in order to get your site back online.  It’s better to not have this happen in the first place.

Non artists may think this is harsh and that artists shouldn’t be so territorial.  However, images are an artist’s work.  It is what they are paid to do.  Often artists are barely making it.  The artist can’t afford to look the other way when their work is stolen.  Please use images fairly.  Not sure?  Check sites like this one for fair use.

 

Facebook and Your Practice

There are a lot of acupuncturists using Facebook.  There are acupuncture groups where acupuncturists can join in discussions about cases, insurance questions and case-law.  My school has both a general Facebook group and an alumni group that is closed to all but approved people.  I see lots of practitioners with their own Facebook pages.

I find it interesting when practitioners want to share their page with other practitioners.  It’s not that it’s a bad thing but is this really the best use of the page?

A Facebook page can be a quick and easy way for patients for find you.  You can offer quick tips about what’s happening at your local practice.  You can keep updates about the weather. What is happening in your community.  It’s probably far more effective for patients for the practitioner to share with local businesses than with acupuncturists from across the country.

I do follow lots of practitioners. I’m looking for acupuncture news.  I want to find news that’s unique to practitioners and see who is doing something novel. Unfortunately all this following means that everyone seems to be doing the same thing.  I find it ironic given that most practitioners strive to be unique.  While many articles are for the general public and talk about acupuncture, often these kinds of articles get tiresome for patients.  Patients want something that touches their lives.  Finding local news can be a way to engage them and get conversation going.  Conversation on the page can be very helpful in the long run, especially if the practitioner can monitor it.

Moving beyond Facebook to other social media is important only if you, as a practitioner enjoy that.  The best social media advice I ever got was to do only those things that I liked and forget about the others.

 

 

Choices: Is it Too Little or Too Much

Making choices in your acupuncture practiceI’m thinking about a number of things in my life.  In growing my business I had some resistance to doing some stuff suggested–adding products and the comment was that it sounds like you’re afraid this could get to big.  And yes, that is true. I have other things I want to spend time on too.

On the other hand, I realized as I was slow to find space in my new larger home that I have a lot of space and that creates its own indecision.  No longer to have to stuff what I can where I can in the closest to the most useful place, but I can plan where I want things to be organized. I can plan how I want to use the space.  It’s an unusual feeling.  This means that I have so many decisions to make about those small things, like extra light bulbs and batteries (which my husband purchases at Costco regularly) that my house still is not quite home.  But it’s getting there.

I don’t have to have things done perfectly.  There are places that will need to be re-arranged.  There are things that I might swap out at a later time when I re-organize and know where I’ll be using things most.  This is far easier to work with than the fear of something being too much.

Again there are decisions about where do I want to focus my energy.  What is it exactly that I want to do.  In an acupuncture practice it seems like we take on all of it without choice because there isn’t enough money to not do it all.  Some people find others who will work as contractors for percentages, like insurance billers.  Others hire employees.  It’s important to set up your business so that you are doing that which you love most of the time.  There will always be tasks that need to be done by you that aren’t as fun, aren’t as enjoyable.  However, really get in touch with those tasks that you dislike the most and get someone to help you with those.

Warming Foods: The Good and The Ugly

Winter Sugar CravingsYang deficient patients need to eat warming foods.  We think of foods like chicken or ginger or perhaps garlic to help warm their spleen yang.  These foods help digestion.  It will warm the body and increase the energy.

I mostly eat okay.  This winter, after having a little too much extra food over the holidays I was starting back on a decent diet and limiting my intake of simple carbohydrates when we were hit by a winter storm.  At first, as it snowed outside I enjoyed watching.  I had some lunch.  I decided to treat myself to a kombucha.  As the snow continued for the next two days I found myself with the increasing urge to bake.

I grew up in a home where my mother offered baked goods on a daily basis.  They were always homemade and she used the best ingredients possible.  By best, I do not mean the most healthful, but the best ingredients that would make the best food.  At some point in my childhood she discovered that Crisco was easier than lard.  By the time I was a teenager a chocolate cake might come out of a box. I remember sitting in the kitchen watching her or at times helping with things that needed extra hands.

The snow brought that back.  After fighting the urge for most of a morning and into the late afternoon I baked some simple cookies.  And I ate.  And ate. I found that I couldn’t get enough of them.  I’m yang deficient. I was cold.  After feeling badly and wondering what was off on my hormones and how could I correct this, it occurred to me to wonder, as I shivered under covers when the power out later that I was surprised at my chill given the sugar I had eaten earlier. It then occurred to me to wonder, was the sugar craving my body’s way of trying to warm itself when there was cold outside?

This didn’t make the sugar binge okay with me, but it gave me an aha moment.  Perhaps our cultural love affair with all things sugar is really our body’s attempt to balance an imbalance. The cold, quick foods so often eaten and the heavy carbohydrates that further inhibit the spleen means that most people in my office were, to a great or lesser extent, spleen qi deficient and often spleen yang deficient.  While there are far better foods that would warm my body, sugar is a food my body has found earlier than it has found many of the other warming foods. Perhaps therein lies the craving.  Maybe my body is taking its limited knowledge of balancing and attempting to make a balance, despite the fact that sugar will cause so many other problems.

Certainly I know to avoid sugar.  Certainly I mostly do.  But sometimes something comes up with a strong craving and I give in.  This gives me another question to ask myself before giving in.  I can consider why now?  Maybe it’s the weather.  Fats are often helpful to manage sugar cravings.  Fats are also very warming.  I wonder if that’s one of the reasons they work to limit sugar cravings.  Although sometimes, fats just aren’t as good as sugar!  Oddly, my choice was peanut butter cookies, so I guess I had some of both!

Stop SOPA Now

Please check out the internet links on SOPA.  We can’t allow the United States to censor our internet.  STOP SOPA NOW.

When your Goals Conflict

When Goals ConflictI’ve often struggled with success in many areas of my life.  One idea that often comes up as I try and work with that issue is that are the conflicting commitments.  How many patients come in and want to lose weight but also want to eat the sugary carbohydrate rich diet that made them fat in the first place?  The foods taste good.  We’re committed to enjoying our food.  We may be more committed to that than to losing weight.  Recognizing the commitment inherent in overeating (it could be anything from enjoying food to emotional self soothing) and then working with that to see which is more important–the commitment to be at a healthy weight or the commitment that allows the overeating–can be the key to getting to where you want to be.

I was thinking about this again while reading the biography of Steve Jobs by Walter Isaacson.  When staring Apple, Jobs wanted to do a number of things.  He wanted to change the way people thought about computers.  He wanted to put computers on the desk of every person.   He wanted to make a computer that anyone could afford to have.  There were some other goals, but it was interesting to me that he wanted to be the computer of the masses.

I love Mac products.  I’m of an age to have been a geeky techy person when the Mac was new.  I remember being there when a friend got the first Mac and everyone gathered as he removed the cover around to look at the signatures embedded there.   The Mac is a good machine.  It is not a cheap machine.  I can get a PC with a bigger hard drive, more memory and an equally fast hardware loaded with software for about 60% of what I would pay for a new Mac.   Office software is typically $10 to $30 less on a PC than on a Mac.  Back when you purchased PC games for use on your computer, Mac games were often $20 higher and took an extra 6 months to come out.

The Mac is a good machine.  Jobs did that.  He made a great machine.  I’ve had Macs still run after 10 years of hard use.  One of the ancient Macs was at an office where I worked.

Macs, however, are not affordable for everyone.  This was one commitment that Jobs couldn’t keep.   His main commitment was in building new and innovative machines that worked and worked well.   The commitment to being a machine for every man fell by the wayside.

The question becomes, does this make him less of a success?  I doubt anyone would say it did.

As we step back from our conflicting commitments, perhaps it’s time to take a look at those we kept to ourselves and how we can make ourselves proud rather than focusing on where we failed.  I doubt Jobs ever looked twice at the fact that at one point in his life he wanted to make computers for “the masses” and instead turned out a high-end product that not everyone could afford.  He went with what was a priority to him and didn’t question when something was not aligned with what he really wanted.

 

Acupuncture Lessons Learned from My Cat

The Water Type CatI have a young cat who has not done well with the two moves in three months that we went through.  He mews constantly at night.   I’ve had him to the vet, the animal communicator and a friend of a friend is doing some shamanic work with him from a distance.   The general impression is that this cat is terrified.  He is afraid to the core of his being.  He doesn’t even know what it is to feel safe, although since I have had him he has always been a safe and loved indoor only cat.  One of my other cats is very easy-going and my Siamese was more into withdrawal from him than any aggression when she was upset by his presence.

Clearly, he’s a water type cat.  I have no idea how he will come into his wisdom but I am working with him to feel safer.  It’s hard to watch him, knowing that many of his problematic behaviors stem from fears.  I’ve leaned a few things to remember in working with him.  First, he might be fear based, which suggests kidneys, a good play time workout does wonders for him for the next evening.   My husband has been doing some clicker training with him and I think this builds some self-confidence and does wonders for him.  I’d tend to think of those as more liver related but it seems to help the kidney fearfulness. Perhaps because the liver is stronger and can feed back to the kidneys the needed energies to handle what is going on.

I think we all need to remember to treat the whole body in any patient.  It’s important to remember how even the smallest changes in organs that don’t seem part of a diagnosis may change the whole picture.   Very often in diagnosis, we try so hard to only treat what is really necessary without seeing that building up another organ that may need just a little attention can be the key to healing the whole body.

The issues this young cat have are great but I have hopes that something will work for him. I am incredibly grateful to the wonderful people who have just stepped in and offered their assistance to me.

How to Keep a Customer

Familiar makes for happy customersBefore the end of the year, I wrote about three ways in which Adobe lost me as a future customer.   I want to start the New Year off with a post on how to keep a customer.  In the broadest sense, both tips have been said before in many places, but they are worth repeating.

First, exceed expectations.   Don’t think that this means you have to consider everything in the world a patient could possibly want and then give more.  That’s just not possible.  Be respectful.  Show you actually care.   Cascade Windows did this with a phone call that took the person coming to our house about 1 minute and cost him whatever 1 minute of cell phone usage costs.  They had made an appointment to be there at 10.  He was stuck in traffic and called to let me know he’d probably be 20 to 30 minutes late.  Most service people don’t do that so it was so unexpected, I’ve remembered it and told everyone.

If you have a receptionist in your office, if you’re running behind, it might be nice to call the later patients and let them know you’re running 15 to 20 minutes behind and don’t expect to be caught up by their appointment time.  Let them plan their time around your current schedule.  If they like texting, you could even have a sign up sheet to let them know.  Make sure you know how far in advance a patient would need to know so they can plan accordingly.

Calling may not work for everyone.  What else can you do?  Think about those companies that make you feel  like they went the extra mile.  Think about how that can apply to your practice.  Many of those little things are actually easy to do and take very little time.

Second, be familiar.  There’s a reason there are so many conglomerate stores that all look the same from city to city across the nation. People are comfortable with the familiar although they may fight against it.  You don’t have to look like every other office in the area, but try not to be too different.  Offer familiar touch stones in your office.  If you have a primarily Asian themed office and your patients are not familiar with the culture, make sure the magazines there are of general interest.   Have a stethoscope and blood pressure cuff prominently displayed in the treatment room.   You don’t have to use it, but patients should see it.

It’s good to be different and set yourself apart, but it’s also important to create bridges into the world of acupuncture.  It’s helpful to have a clear sense of who your patients are so you can do that.  If you focus on athletes, for instance, you’ll want magazines that they would be interested in.  Likewise, if you treat mostly elderly people for their ailments, find magazines that make them comfortable.  Find chairs that are easy to get in and out of.  They should be comfortable but you don’t want them to sink too far in!  Consider what your patients need in your office.  Consider what is familiar to them and offer touch stones so they feel they belong in your office.